FAQs
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How do I return or exchange an item? - Our Guarantee.
We will accept any returns for all undamaged and unused items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases .
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at service@ugoods.uk and we will respond within 24 hours to assist with the process.
Does your website provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
I did not receive the order confirmation, what should I do?
If you have purchased commodities from us, you will receive an order confirmation via Email within several minutes. If you did not receive the order confirmation, it may be due to the following reasons:
1.) You may have entered an incorrect Email address.
2.) Please check the spam folder, the order confirmation mail may be there.
If you have any questions about order confirmation, please don't worry, please contact us by service@ugoods.uk or Facebook, we will solve the problem for you.
What countries do you ship to?
We fast ship worldwide! We offer all customers Domestic and International Shipping with tracking.
What are your shipping times?
Free Shipping Delivery 7 - 15 Days (Tracking numbers and tracking links will be sent to you via email after shipping.)
I placed an order. Can I add an item?
The order is processed soon after placement, so the best solution for you is to place a new order for the additional item.Then orders will be shipped together unless the former orders have been shipped.
I placed an order, can I change the shipping address?
Yes, contact us at service@ugoods.uk to make any changes to your shipping details. Please note that you ca not change the shipping address after orders have been shipped.
How do I cancel an order?
It depends.For any unpaid orders,you just need to simply log into your account, go to “My Orders” and cancel the unnecessary orders by clicking the “Cancel Order” button.
But for paid orders,you can only cancel it before the order status changes to “Processing.”
Please email us if you have any urgent changes,we will make arrangements as soon as possible.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
How do I return or exchange an item? - Our Guarantee.
We will accept any returns for all undamaged and unused items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases .
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at service@ugoods.uk and we will respond within 24 hours to assist with the process.
Does your website provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
I did not receive the order confirmation, what should I do?
If you have purchased commodities from us, you will receive an order confirmation via Email within several minutes. If you did not receive the order confirmation, it may be due to the following reasons:
1.) You may have entered an incorrect Email address.
2.) Please check the spam folder, the order confirmation mail may be there.
If you have any questions about order confirmation, please don't worry, please contact us by service@ugoods.uk or Facebook, we will solve the problem for you.
What countries do you ship to?
We fast ship worldwide! We offer all customers Domestic and International Shipping with tracking.
What are your shipping times?
Free Shipping Delivery 7 - 15 Days (Tracking numbers and tracking links will be sent to you via email after shipping.)
I placed an order. Can I add an item?
The order is processed soon after placement, so the best solution for you is to place a new order for the additional item.Then orders will be shipped together unless the former orders have been shipped.
I placed an order, can I change the shipping address?
Yes, contact us at service@ugoods.uk to make any changes to your shipping details. Please note that you ca not change the shipping address after orders have been shipped.
How do I cancel an order?
It depends.For any unpaid orders,you just need to simply log into your account, go to “My Orders” and cancel the unnecessary orders by clicking the “Cancel Order” button.
But for paid orders,you can only cancel it before the order status changes to “Processing.”
Please email us if you have any urgent changes,we will make arrangements as soon as possible.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.
